How to describe customer service on a resume

Posted by Geelong Resume on 12 Sep 2024

When applying for a client service job, it’s important to include your knowledge and experience on your resume. A professionally written resume can make significant difference in obtaining the job you’ve been hoping for. Here at Geelong Resume, we specialize in providing resume writing services to make you stand out from the competition. In this article, we’ll provide tips on how to present customer service on a resume.

  1. Utilize action verbs: When discussing your customer service experience include action verbs such as "assisted," "resolved," or "responded." These verbs prove that you are actively involved in your work with customers and have seen results.
  2. Include specific job duties and responsibilities. Be precise in describing your customer service experience. Instead of saying "worked in customer service," say "managed the team of customer service reps and dealt with customer complaints."
  3. Give metrics: Include pertinent measures such as satisfaction rates to demonstrate your contribution. For instance, "increased customer satisfaction by 15% through efficient method of problem-solving."
  4. Tailor your resume: Tailor your resume according to the customer service position you’re applying for. Highlight the experience and skills that are most relevant to the position.
  5. Get professional assistance and proofread your resume Before you submit your resume, proofread it. you submit it to ensure it’s error-free. If you require help seek professional assistance from Geelong Resume.

With these suggestions and guidelines, you can write your own customer service resume which effectively highlights your relevant work experience as well as your skills. Make sure you customize your resume for the job you’re applying for and check it for errors before submitting it. Geelong Resume can also assist in creating a professional resume that showcases your skills and expertise.

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